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Frequently Asked Questions 

Below are the questions and answers regarding the Poole Christmas Maritime Light Trail. If you have a question that isn’t answered below, feel free to get in touch with us on Facebook.

  • What are the dates?
    Poole Christmas Maritime Light Trail will launch Saturday 25 November 2023 and run all the way to Tuesday 2 January 2024.
  • How much does it cost?
    It’s FREE to walk the trail and view the lights.
  • Will there be a Santa’s grotto at Poole Christmas Maritime Light Trail?
    There are no plans for a grotto but if Santa has got the time during his busy schedule he may also be appearing elsewhere, so we’ll check with him and will update this website when we know more!
  • Should I buy illuminated novelties from the peddlars at Poole Christmas Maritime Light Trail?
    Festive message from Tinsel the Recycling Turtle and her friend Wish the Recycling Whale: "Please be aware of pedlars operating throughout Poole Christmas Maritime Light Trail. Although they may look pretty, the illuminations being sold are not official merchandise. Similar products have found to be unsafe elsewhere in the UK and should you choose to buy, please check the quality before giving them to your munchkins – and don’t forget to check whether they can be recycled when they’re no longer needed!"
  • Is Poole Christmas Maritime Light Trail wheelchair friendly?
    Yes – from Falkland Square Poole, down Poole High Street and onto Poole Quay, it’s all wheelchair friendly. See separate websites for individual attractions.
  • Can I bring my dog?
    Yes, dogs are allowed as long as they are on a lead. Please note that the festival involves noise, lights and pyrotechnics.
  • Will there be free parking this Christmas?
    There is no free parking this year.
  • Is there a map?
    There will be large printed maps along the trail, you can also download the map here.
  • Is there a Christmas switch on?
    We’re not having a grand switch for this event, instead the lights will be turned on as soon as it gets dark on Saturday 25 November.
  • Is Poole Christmas Maritime Light Trail impacted by the rising energy costs?
    Like anyone, we’re concerned about the rising energy costs, but all the lights used in the festive installations use the lowest level of energy consumption. In a bid to reduce our carbon footprint further, we’re also working with the lighting contractors to look at the ways we can reduce consumption even more.
  • What public transport facilities are available?
    We have a number of regular bus services available across the conurbation as well as regular train services into Poole town centre – a short walk to the maritime trail. Courtesy of South Western Railway and morebus you can travel to the festive illuminations more sustainably.
  • What if the weather is too wintry at Poole Christmas Maritime Light Trail?
    Poole Christmas Maritime Light Trail is an outdoor event so make sure you dress appropriately as we open in rain, snow or shine!
  • Where can I park in Poole?
    You can find car parks and view all the parking information by visiting the BCP Council parking page.
  • Can I get to Poole Christmas Maritime Light Trail by bus?
    Yes you can, Morebus provide fast and convenient routes straight into Poole Town Centre. Plan your festive journey here
  • What facilities do you have for babies?
    Most of Poole Christmas Maritime Light Trail is flat and level for buggies. There are also baby changing facilities at various disabled toilets situated around the site.
  • How do I share my Poole Christmas Maritime Light Trail pictures with you?
    Make sure you tag @xmasmaritimelighttrail on Instagram.
  • Who are the investors?
    Poole Town Centre BID and BCP Council, with sponsorship from South Western Railway.
  • How can I locate my lost property?
    At the Tourist Information Centre inside the Hennings building on the Quay.
  • Are there any road closures in Poole?
    We are awaiting details.
  • How sustainable is Poole Christmas Martime Light Trail?
    Take a look at our sustainability information sheet for an overview.
  • When does Poole Museum open?
    The Museum is currently undergoing refurbishments.
  • Where can I hire a mobility scooter?
    For information on hiring a mobility scooter please visit the Poole shopmobility webpage on wheels for freedom website.
  • Will there be any toilet facilities provided?
    There is a community toilet scheme in Poole, the following locations will be available to the public: The Dolphin Centre: Open Monday - Sunday 8am - 6pm | Open 8am - 6pm Thursdays in December | Closed Christmas | Disabled Access and Baby Changing available. The Lighthouse: Monday Closed | Open Tuesday - Saturday 10am - 5pm | Disabled Access and Baby Changing available. The Spire : Open Monday - Friday 10am - 3pm | Open Saturday 9am - 3pm | Closed Sunday | Disable Access and Baby Changing available. Sainsbury's: Open Monday - Saturday 7am - 8pm | Open Sunday 10am - 4pm | Disabled Access and Baby Changing available. Slug and Lettuce: Open Monday - Thursday 12pm - 11pm | Open Friday 12pm - 1 am | Open Saturday 10am - 1am | Open Sunday 10am - 11pm | Disabled Access and Baby Changing available. Quay Toilets: Open Monday - Sunday 10am - 5pm | Disabled Access and Baby Changing available (RADAR Key needed for access to disable toilets) The Quay JD Weatherspoon Pub: Open Monday - Thursday 8am - 12am | Open Friday - Saturday 8am - 1am | Open Sunday 8am - 12am | Disabled Access and Baby Changing available. The Lord Wimborne JD Weatherspoon Pub: Open Monday - Thursday 8am - 12am | Open Friday - Saturday 8am - 1am | Open Sunday 8am - 12am | Disabled Access and Baby Changing available. The Brewhouse & Kitchen: Open Tuesday - Thursday 12pm - 11pm | Open Friday - Saturday 12pm - 12:30pm | Open Sunday - Monday 12pm - 10pm | Disabled Access and Baby Changing available. Butler & Hops Poole Quay: Open Sunday - Thursday 11am - 11pm | Open Friday - Saturday 11am - 12am | Disabled Access and Baby Changing available. The Spire: Open Monday - Friday 10am - 3pm | Open Saturday 9am - 3pm | Closed Sunday | Disabled Access and Baby Changing available. The Antelope: Open Monday - Sunday 9am - 11pm | Disabled Access and Baby Changing available. Watch Station: Open Monday - Sunday 24 hours | Disabled Access and Baby Changing available. Download the map of the toilet locations available.
  • What Poole businesses will be open late for Christmas?
    We are awaiting for some details but currently have: The Dolphin, Poole - 8am – 8pm on Thursday 30 November, 7, 14, 21 December 2023
  • What time do the lights turn on each day?
    They are on from 12pm daily.
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